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Four-minute read
Learning these key Microsoft 365 Business Voice features will make you much more productive during the workday. Keep reading to get started.
Microsoft is a staple in the business world, offering essential software that significantly boosts productivity. For many organizations, operating without the Microsoft Office Suite is unimaginable.
Although not quite as well-known as some of its larger products, Microsoft 365 Business Voice is a valuable tool for companies willing to harness its power.
Unsure where to start? We’ve got a guide that can help you.
Let’s dive in.
Unlocking Key Features
To make the most of this software, you need to take full advantage of the numerous features. Many of these tools require setup, but the implementation is well worth it.
One of the most notable is the fully-customizable auto attendant. This tool expertly handles incoming calls, directing them to appropriate queues based on criteria like language, time zone, or availability.
When these callers reach the queues, they’ll be presented with a custom greeting while they wait (accompanied by music if necessary). Other notable features include audio conferencing, cloud-based voicemail management (and voicemail transcription), and direct SIP trunk routing.
It’s best to determine which tools your company can benefit from most and integrate them as soon as possible.
The Microsoft Teams Admin Center
As the name suggests, the Microsoft Teams admin center serves as a centralized location that you can use to help manage your organization’s projects and tools. You can also use it for 365 Business Voice.
This tool helps you set up cloud calling and audio conferencing. You can also contribute to a database of relevant phone numbers that are easily accessible.
You can even use the admin center to assign certain levels of functionality to specific phone numbers. For example, one phone number could be a dedicated conference bridge connecting multiple users to a single conference call.
It’s possible to do the same for call queues and auto attendants. By taking full advantage of this utility, you’ll be able to improve your level of customer service drastically.
Build Upon Its Functionality
Although Business Voice provides a large amount of utility for many organizations, some businesses still prefer to use other software alongside it.
For example, a small business owner might use Business Voice as a foundation while also implementing a different partner compliance recording solution.
This scenario is easily achievable. Microsoft 365 Business Voice is highly extensible, allowing users to expand upon its functionality. This means that those who already have a preferred contact center software don’t have to worry about any conflicts arising.
This is particularly useful for more sizeable organizations that benefit from using a large set of tools.
Train Your Team
To get the most out of Microsoft Business Voice, you’ll need to train your team on its functionality. Fortunately, the volume of training required is very low.
Employees who have experience using Microsoft Teams will likely require only 5 to 10 minutes to get familiar with Business Voice. After everything has been configured within the admin center, your employees will often only need to set up their respective voicemails before they can begin to make calls.
This makes Business Voice extremely straightforward to integrate into a company’s practices and is one of the primary reasons entrepreneurs choose to use it.
Ready to Enhance Your Business Communication?
Microsoft 365 Business Voice is more than just a tool; it's a game-changer for your business communication needs. Are you ready to take your organization's communication to the next level?
Discover how we can transform your communication strategies with Microsoft 365 Business Voice.
